Manager, Member Services (Member Retention) POSTED: Jan 11
Salary: Open Location: Houston, Texas
Employer: Greater Houston Partnership Type: Full Time – Experienced
Category: Marketing: Other Required Education: 4 Year Degree
Employer Information
About Greater Houston Partnership
The Greater Houston Partnership(GHP)is a not-for-profit organizaton which is the primary advocate for Houston’s business community and is dedicated to building regional economic prosperity. The Partnership is the umbrella organization under which the Greater Houston Chamber of Commerce, the Houston Economic Development Council and the Houston World Trade Assoication were combined. These organizations, while still legal entities, operate as divisions of the Partnership. The Partnership has a….more info
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Job Description
DEPARTMENT RESPONSIBILITIES The Member Services Division is responsible for the retention and acquisition of members. Coordinates business development programs, networking events and visibility including business-to-business opportunities for members.
POSITION OBJECTIVES Drive the retention of members and assist the division in the development and implementation of programs aimed at helping Partnership members see value in retaining their membership.
PRIMARY RESPONSIBILITIES The following responsibilities are essential to job performance:
1. Manage and implement the annual membership Campaigns. 2. Identify, train and manage Ambassadors and Allies; volunteers responsible for the retention of members. 3. Design, manage and implement the member retention programs. 4. Organize programs specific to the needs of large, mid-size, and small member companies. 5. Develop and carry out a layered strategy for communicating to Members the services, resources and value of membership. 6. Maintain investor relations by effectively building relationships with Members; develop and conduct action plan for face-to-face contact with Members. 7. Manage and develop business development programs, councils and committees, i.e. Business to Business/Member to Member, workshops, and networking events. 8. Represent the Partnership at corporate and community events. 9. Provide supervision and coaching for assigned Coordinators and Administrative support staff, including performance reviews, career development and other relevant supervisory functions. 10. Design and conduct internal staff training programs for quality service to Members. 11. Other duties as assigned.
NOTES: Local Residents Preferred (No Relo).
Additional Salary Information: Commensurate with experience. Paid parking, 401(k) plan, subsidized group insurance coverage, vacation and sick time benefit hours, 11 paid holidays
Requirements
KNOWLEDGE, SKILLS AND ABILITIES The following knowledge, skills and abilities are desirable for job success:
• Minimum of 3 years experience in a fund raising, marketing, communication, or related field, in a public, private or non-profit organization, or a combination of the above type experience and training. • Minimum requirement is a Bachelor’s degree in a relevant field, or 10 plus years relevant experience. • Experience in retail and customer service a plus. • Excellent verbal, written, analytical, presentation and interpersonal skills. • Proficiency in Windows, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, other software programs. • Ability to coordinate, engage and fully utilize member expertise. • Professional appearance. • Preference for working with all levels of internal and external contacts. • Ability to exercise mature judgment and tact. • Ability to professionally manage diverse groups of people. • Preference for fast paced, goal and team oriented environment. • Ability to work well under pressure and deadlines, with minimal supervision. • Self-motivated and directed. • Ability and flexibility to prioritize and work on multiple assignments.. • Preference for detail work. • Bilingual helpful.
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